Frequently asked questions?

Below are list of frequently asked questions which we are constantly updating as new questions are raised. 


General questions

What is the NDORS Scheme?

The National Driver Offender Retraining Scheme originated from a recommendation made by Dr Peter North (Sir Peter North) in his Road Traffic Law Review of 1988. This report commissioned by the Department of Transport, made many recommendations that are now part and parcel of normal enforcement. The first course was designed by Devon and Cornwall Constabulary together with Devon County Council and was known as the Driver Rectification Course. This course was taken up incrementally by forces across the whole of the UK and its evolution paved the way for today's NDORS.


The general philosophy behind NDORS, is that motorists may be diverted from the prosecution system where their driving amounts to a lapse of concentration or an error of judgement. The police decide, generally applying the public interest test, whether or not to divert the offender to a course. The offender can choose a course venue anywhere that offers the national course despite the location of the offending, this stops them having to return to the force area where it originated. They must pay for the cost of the course and the time to attend, self-funded rather than paid for by the state.  On completion of the course, the original offence lapses and there is no further action taken in relation to it except they are excluded from attending a similar course for three years (capturing the persistent offender and ensuring they are prosecuted if they don’t amend their behaviour) and their name is placed on the national DORS database (managed centrally by the scheme). If the offender defaults on the offer the case reverts to normal process.


In December 2012 this scheme won the Prince Michael International Road Safety premier award, recognising the value of enforcement being met by a course of education rather than prosecution/penalty. 

Is NDORS a private company?

NDORS, the scheme is not a private company. However, until April 2016 there was a private company NDORS Ltd that provided business support and administered the financial arrangements regarding the collection and distribution of the central cost recovery charge.  NDORS Ltd was a not-for-profit company.  From April 2016, NDORS, the scheme  has been operated  by UKROEd Ltd, a private not-for-profit company, which is operating the scheme on behalf of the Road Safety Trust for the UK Police Forces. 

For more information about the trust please visit: https://roadsafetytrust.org.uk/about-us




How is it linked to the NPCC (Formerly ACPO)

The scheme is operated on behalf of each and every police force wishing to divert offenders to NDORS courses.  In 2007/8, a full business case was put before ACPO (Association of Chief Police Officers) Cabinet and Council to seek full endorsement by ACPO of the regime and provide the consistency of use over the police forces in England, Wales & NI. ACPO agreed that it could support forces by offering a suite of national course and at the same time recover the police costs (cost recovery only) of administering the process from detection to course completion from the offender in a similar vein to other restorative justice initiatives. This was further endorsed by ACPO Chief Constables Cabinet and Council in January 2011. Education as a way of dealing with suitable offenders features in the ACPO 2011-2015 Policing the Roads Strategy, Satisfying Safety – Reducing Risk and is provided by this scheme.  It seeks to fundamentally change the philosophy in how the discipline is delivered by focusing on harm reduction in the application of its strategic goals: safer roads, habitual compliance, public confidence/satisfaction and an educational alternative to prosecution.  The public want to be offered education and not prosecuted and this is the method the police use to achieve this. In April 2015 ACPO became NPCC (National Police Chiefs Council).

What law allows NDORS to operate?

NDORS was never put on the statutory footing that Dr North originally envisaged in the Road Traffic Law Review of 1988. From the outset, it was decreed by a legal opinion, that the power to divert someone from prosecution into an NDORS course rested with the common law power of discretion that a Police Officer can use. This legal opinion was reinforced in 2010 when services of a senior QC were commissioned to review the legal basis of the NDORS regime as it stood in 2010. The QC produced a comprehensive report that went far beyond legitimising the common law power, by making commentary on the wider public interest being applied to NDORS, and generally concluding that diversion to these courses should be an option of first choice for a police officer or decision maker were appropriate. 

Whilst the full legal opinion is not disclosable in the public domain, due to it being subject of Legal Professional Privilege, NDORS have produced a summarised version of the legal opinion in the interests of accountability and transparency. This summarised version can be found by clicking FAQs

Attempts have been made to obtain  the full legal opinion by applications under the Freedom of Information Act 2000, and the decision not to disclose the information was challenged at a First Tier Tribunal on 14 October 2013. The tribunal found in favour of the Information Commissioner who originally supported the Home Office  decision not disclose the document.The tribunal's decision's explanation can be found at this link: 



I understand most police forces are now signed up to a national scheme. What exactly does that consist of?

The national scheme means that those forces collaborating in it follow the same ACPO (Association of Chief Police Officers) guidelines. The same course is provided anywhere in England, Wales or Northern Ireland. This means that a person who commits an offence in one part of the country may take a course at a venue of their choice provided that venue has been approved to deliver the national course. Once an offender has completed a national course their details are placed on a national database so they are ineligible from accessing another national course within three years. The national courses are constructed by a Strategic Course Development Group consisting of leading academics and road safety officers. These national courses are subject to rigorous academic scrutiny prior to being launched, and undergo monitoring and evaluation to ensure they are fit for purpose. The whole of the national regime is governed by a governance board.


Do all police forces have to use NDORS?

No.  Nobody has an automatic right to course after committing an offence.  The only right a person has is the right to a fair trial if they decide to take the case before a magistrates court and challenge the accusation.  NDORS is a concession offered at the discretion of the Chief Officer of the force where the offence took place. All Police Forces have agreed to participate in the national collaborative arrangement, that if they want to divert offenders onto the nationally provided courses they will need to use NDORS.  Some forces do have an alternative to NDORS and they are subject to the governance arrangements of the force concerned. Offenders diverted onto these courses will normally have to travel back to the area where the offence took place to take the course.

How do I book a course?

To book a course you need to go to the website https://offer.ndors.org.uk  

I need to book a course that fits in with my personal arrangements. What can I do?

NDORS courses are available in numerous locations at varying times and dates. The duration of the course is a specific period of time i.e. 4 hours etc. and has to follow a set format so therefore you will be expected to attend for the full duration of the course in one go. If you have a special requirement conducive to your schedule you must shop around through the various course providers and secure one that meets your needs. Unless you have exceptional special reasons, the time dates and places of the courses are as published by the course providers and the failure to attend for the whole course will constitute a "non-attendance" which will invariably lead to you being placed into the criminal justice process, and receiving a fixed penalty ticket or having to appear before a court.

I've been asked by my insurance company for proof of my course attendance. Where can I get this information?

NDORS Data is NOT shared with insurance companies and they have no access to it.

This is covered by subject access request and this allows you to request the information regarding your course attendance.  Only you can apply for extract of data held on police systems.  You therefore need to contact the Police Force who sent you the original documentation.  You can normally do this via the police force website or contact them on the 101 number.  You will need to provide proof of identity and there may be a small charge for this service.

If I change my course, or withdraw from the course, will I get a refund?

NDORS has a strict policy of how refunds should operate.  This is explained in detail under the section entitled Courses and also the policy is in the library should you wish to view it.


Can I pay for my course by instalments?

Some course providers make provision to pay by instalments before the course takes place, however this is a local matter and you should ask you preferred course provider for further details.

I have sent off for a replacement licence but I need my number to book a course? How can I book the course without this?

You must contact the police force who sent you the original correspondence, because you will have told them your driving licence number when you admitted to being the driver of the vehicle concerned. They should be able to help you. You may also wish to contact the DVLA https://www.gov.uk/contact-the-dvla


Is attendance on NDORS course a conviction?

The simple answer is "no". A person volunteers to attend and NDORS course and upon completion, this puts a halt to any criminal proceedings as the case is not proceeded with, and no further action is taken against the driver/rider for the offence they have allegedly committed on the occasion which led to an offer of a course.

How will attendance on an NDORS course affect my insurance?

No individual police force has a power to interfere with or regulate the insurance industry, and all insurance providers and their underwriters are more or less free to charge premiums based on their own assessment of risk.

A frequently asked question from people being offered and attending courses is whether or not an NDORS course offer and attendance should be notified to their insurers.  Legal advice is that attendance on an NDORS course is not a conviction, nor should it be treated as a conviction, unlike a fixed penalty.

NDORS Data is NOT shared with insurance companies and they have no access to it.

There appears to be an inconsistent approach by the industry to NDORS, with a minority of insurers adjusting premiums once notified and others displaying no interest whatsoever.

The Consumer Insurance (Disclosure and Representations) Act 2012, came into force on 6 April 2013. This Act modifies the old common law rule that insurance policies are contracts “of the utmost good faith”, which obliged people to disclose information which might be relevant, even if it had not been requested. Under the Act, members of the public taking out insurance for mainly non business purposes, but which includes a private car policy with Class 1 business use, no longer need to try to guess what an insurer might want to know. Instead they only have to supply what is requested, either when taking out a Policy or when something changes during the life of a policy. So, unless the question regarding NDORS course attendance and completion is specifically asked at the time of making the proposal, or at any other time during the lifetime of the policy, there is no obligation whatsoever on a driver who has completed an NDORS course to disclose this to the insurers. However, as always, the detail is in the small print.

If you think you have been asked for inappropriate information by an insurance company in relation to a NDORS course offer or attendance, advice on how to deal with it has been published by the Association of British Insurance. More details can be found on their website:  



If i get caught again will the penalty points and fine for the original offence be added to the second offence

The answer is no. Once you have completed the course the case is closed and the police will take no further action for the offence leading to the course offer, therefore the penalty points and fine for that offence are not processed. If you are caught again within 3 years of the date of the first or subsequent offence you will in all likleyhood be processed through the Criminal Justice System and will only receive points if you accept a fixed penalty or appear before the courts. Even then the points and fine for the offence that you attended the course for are not added. 

If I have been offered a course and I am caught again for the same type of offence and I have not completed the course what will happen?

There will be occasions where someone who has committed a second similar offence within the life of an existing uncompleted course offer. This will be picked up by the national database as it will have locked your record to the first offence date. The second offence will be make you ineligible for another offer as you cannot have two courses within 3 years for the same type of offence and a fixed penalty or summons will be issued for the second offence. 

Can I take a NDORS course to reduce the penalty points I already have on my licence?

You cannot take a course to reduce your points as once penalty points are on your licence as they stay there for the length of time the law specifies or unless a court orders their removal on a successful appeal against a conviction. NDORS courses are offered by the police as an alternative to a prosecution and /or a fine and points. NDORS courses are offered before the matter is placed into the criminal justice system and if a person completes the course the matter is not passed over to the criminal justice system so therefore any points and fine for the offence that led to a course offer are not added. 

I wish to provide some positive feedback regarding NDORS, how do I do this?

Should you wish to say something positive or constructive regarding your experience on one of our courses, your first point of contact should usually be the course provider who delivered the course. Most course providers have a media manager in place, and they usually share any compliments with their appointing police force and with NDORS. Should you wish to use the "contact us" facility on this website for this reason, we will pass on your remarks to the appropriate course provider and/or police force.

Does every scheme have to be NDORS approved?

No, if provided outside of NDORS. Only NDORS courses have to be approved as conforming to the national specifications. There are examples of other courses being provided by police forces that are not part of the national arrangement and operate on a local basis.

How are the courses researched / developed?

All of the NDORS courses are developed by a Strategic Course Development Group made up of leading academics in the field of driver offending behaviour and post prosecution education as recognised by the Department for Transport. These academics are supported by leading practitioners in driver education. The group’s responsibilities are to engineer suitable interventions to meet the needs of the service, education to offenders to reduce further infringement and to provide advice on robust quality evaluation to make sure that any course NDORS offers is fit for purpose and effective.


Do the courses focus on the interests of specific "vulnerable" road users?

There are numerous road user groups whom we could specifically refer to on the courses, however this would prove to be fairly impossible to cover the spectrum of all these groups during the time we have available on the courses.

The courses focus on relevant offending behaviours. If for example we had a driver or rider referred to one of our courses for careless or inconsiderate driving or riding in the presence of horses on the highway, then he/she would be set activities relating to horses, similarly if the reason they were referred to the NDORS course involved a cyclist, or a pedestrian, or a dog walker, we would set activities specific to the risk they have created. Furthermore, each and every person attending one of our courses should be reminded of their obligations under there various rules of the Highway Code, and the specific laws covering their actions. 

The only exception to the above is the course for motorcyclists - RIDE. This course was designed because of the disproportionate risk they face in comparison to the rest of the motoring community. 

When was the first speed awareness course introduced in this country as an alternative to points /fine and where?

The first Speed Awareness Courses started to emerge as local courses in various parts of the country in early 2006. They were very limited and diverse, with little research behind them. The current National Speed Awareness Course was a module taken from the National Driver Improvement Course and developed based upon the existing practice that took place at that time. It was developed following the DfT report 66 of 2006 "Effective Interventions for  Speeding Motorists" by the NDORS Strategic Course Development Group.

Can the court order me to take or offer me an NDORS Course?

The short answer is No. The courts have no authority or power in law to order or offer an NDORS course as they are completely within the preserve of the Police. When a person has been convicted the court can only impose penalties such as fines, disqualification, penalty points, imprisonment etc. 

Can a person attend more than one course in three years?

If a person attends a course they cannot attend another course for a similar offence within three years from the date the original offence. 

When does the date start for three year rule?

The three year rule starts from the date of offence.  So for example if you committed a speeding offence on the 18th April, 2014, you would not be eligible for another National Speed Awareness Course until 19th April, 2017.

What happens if an individual is ill on the day they are supposed to be attending a course?

Please note Providers and Police Forces can only deal with the individual who is supposed to be attending the course.  If a family member rings up on individual’s behalf they will not be able to deal with them unless they have been given specific instruction in writing to act on behalf of the individual.

‘We’ can only accept evidence of illness from a registered medical practitioner, whether it is a doctor or a registered nurse who is qualified to say the individual was so disabled by their condition that they could not attend that course at that particular time. If this is the case then you could reschedule attendance on a course.

This is normally explained in greater detail in the terms and conditions section of the course providers correspondence or on their website.

I've booked a course with a course provider, but not received any confirmation. What do I do?

You must contact the course provider you have booked with as soon as possible.

They should be able to confirm that you have successfully booked a course and give you the relevant details i.e. time date place etc. You should carefully keep any correspondence from the course provider until at least you have completed the course. If you cannot remember the course provider details, go back to the police force that sent you the original offer and they should be able to assist.

I have been on a course but I can't remember where I did it and when. How do I get this information?

You should inquire with the police force that sent you a course offer in the first place. This is best done on the forces’ website under the section regarding Data Protection. Ordinarily that website will tell you how to make an application for your personal data that the force holds in relation to you, and this should include any references to your course attendance

I have a disability and have special requirements, what should I do?

Course providers must make reasonable arrangements to accommodate people attending NDORS courses who have a disability.  Course providers normally invite offenders to contact them if they feel they have got a relevant requirement and the provider should endeavour to take reasonable steps to accommodate the need. It is a person’s responsibility who has chosen an NDORS course to declare any requirements to the course provider at the time of booking the course, so the provider has time to access the need and make any relevant preparations / arrangements.  It is not appropriate to declare a requirement on the day of the course. Everyone is reminded that there is a legal obligation to notify the DVLA of any relevant medical conditions. Please click on the link to find out more about notifying the DVLA about medical conditions https://www.gov.uk/dvla-medical-enquiries

Can I change my mind if I no longer want to attend a course"

A person can change their mind at any time up until the point when they sign a registration certificate to attend the course i.e. on the day of the course. 

That being the case, then the terms and conditions on refunds from the provider and the police will come into effect. 

The status of the person in the IT system should be returned to "offer pending" to give them an opportunity to find and source another course before the critical date if they so desire.

Once a critical date has elapsed, then they go into the process route.

Can I have an NDORS course on a one-on-one basis?

Ordinarily No. This is because NDORS courses are designed by the NDORS behavioural scientists / psyschologists around the optimum number of people to achieve the objectives, giving the participants an opportunity to interact with each other. This cannot be achieved on a one-to-one basis and therefore would not benefit the participant and achieve the course objectives.


There are however circumstances that are exceptionally rare that due to medical reasons a course provider may offer alternative arrangements conducive to the bespoke needs of the offender. 

Can anyone access an NDORS course, even if they have not been caught committing an offence?

‘We’ regret that 'we' cannot accommodate referrals into the programme have not been sent by the police. This is due to the course offer being a pre-court disposal option.  There are many other courses on offer in the public domain that can be accessed without being caught for an offence.


My driving licence was issued outside of GB. Can I still have a course?

Yes, you may have a course if the the driving licence you hold covers you for using the type of vehicle you were driving at the time of the alleged offence and of course if police force offers you one, provided you have not had a course for the same type of offence within 3 of committing any similar offence. The fact that you don't have a GB licence is not a bar to eligibility.

What source of photo identity can I use other than a photo card driving Licence?

This is covered in an offenders offer letter and associated correspondence.  The requirement is a photo-card licence with a photograph that is in date.  If you do not have a photo-card licence, the old style paper licence may be produced with another form of photographic identification.

There isn't a definitive list.  Below are examples of what may be used


  • A valid passport
  • Valid photographic EU or Swiss national identity card
  • Valid photographic driving licence
  • Valid armed forces identity card
  • Valid police warrant card/badge
  • Valid employees identity pass
  • Citizen Card
  • Valid Government-issued identity card
  • SMART card
  • Electoral identity card
  • Photographic disabled badge
  • NUS card photographic (National Union of Students)
  • Photographic university/college ID card
  • Company ID card of nationally recognised company (photographic)
  • Council issued bus pass (senior citizens only)
  • Pension book (the only acceptable form of non-photographic identification)
  • Young Scot card

Ive been offered a course but lost all my paperwork. What should i do?

You must contact the police force that made you the offer and sent you the original paperwork.  You will need your driving licence number because that will assist them to trace your file and assist you to contact your chosen course provider if you have booked a course. You must not delay in contacting the police force, because course offers are time-limited, and if you fail to complete the course by a date which will be specified by the police force, they will place you into the criminal justice process and you will very likely receive a fine and have points on your licence. All police forces have websites, if you don't have their contact details you could search for their details on the internet.

Do NDORS course providers have breastfeeding facilities for nursing mothers whilst attending a NDORS Course?

Yes:  NDORS has robust guidance on the subject, which has been compiled by specialist equality lawyers. All course providers must have these facilities.  However it is important to acknowledge that the nursing mother will be one of up to 24 people participating in the class.  Therefore any arrangements must also take into consideration how to best accommodate a request for breastfeeding in the interests of everyone on the course. A private facility will be provided by request for breast feeding and in addition a support person (e.g. colleague or friend) may attend to look after the baby whilst the mother is in the classroom.  The support person will not be allowed into the training room. This should be arranged on a one-to-one basis prior to the course, so that arrangements can be put in place by the provider.  We recognise that each case may be different. The provider should ask beforehand whether or not the participant has any special needs and they will do everything to ensure a mother will have the opportunity to breastfeed their baby.  It is also important to point out that all the course content has to be covered by every offender to complete the course.   If a nursing mother absents herself from any part of the course for the purposes of breastfeeding without permission it could constitute a failure to complete the course and may lead to the offence being placed back into the criminal justice process.  

Why are there no speed awareness, driving for change, what's driving us courses or seat belt courses in Scotland?

NDORS courses operate in most forces in England, Wales and Northern Ireland under a corporate collaborative arrangement agreed by the Association of Chief Police Officers in those respective areas.

The whole collaborative arrangement has not yet been adopted in Scotland and therefore only NDAC and RIDE are available in Scotland.  However this does not preclude anyone detected in England, Wales or Northern Ireland, from choosing to attend the course at a venue at any one of the centres operated in the rest of the UK..

The Association of Chief Police Officers (Scotland) (ACPOS) and the Procurator Fiscal service have been closely monitoring developments in England and Wales and Northern Ireland and have been considering the position in Scotland for some time. Until such time as the authorities in Scotland decide to adopt the whole NDORS scheme, or another comparative scheme, the situation will remain unchanged and we will continue to invite those detected from Scotland to take the course at a venue in England, Wales or Northern Ireland. The nearest venues to Scottish address are in Cumbria and Northumbria

Do you predict that the number of people going on these courses will go up?

In all probability the current level of course completions are generally a reflection of future trends. This is a difficult question because there are so many factors that can influence this figure.  However, there is great support for these courses.

What happens if I cannot afford to pay for the course all at once ?

The Course Provider may offer you an arrangement to manage the payments in such a way that they are made before the course commences i.e. staged payments.   If the course provider who you are looking to book with does not offer staged payments, you can look for one who will.  Please note: If you do not pay for the course, you may risk being put back into the criminal justice system and face prosecution for the original offence.

If I am supervising a learner driver who gets caught speeding will I be offered a speed awareness course?

The decision to prosecute or not rests entirely with the police force dealing with the offence. However and generally speaking, the person supervising a learner driver doesn’t automatically commit any offences the driver commits. There has to be evidence of culpability by aiding abetting, counselling or procuring, or inciting the commission of the offence. Even if the vehicle has dual controls and the instructor could have applied the brake, he/she doesn’t commit the offence just by failing to do so. Since pupils are meant to have read the Highway Code and recognise road signs, they can hardly claim they didn’t know they were speeding and blame the instructor.


If the instructor has taken over and is controlling the steering wheel from the passenger seat and has dual control for the pedals, then the the instructor and not the pupil would be “driving” at that point in time and could be prosecuted.

I've just completed a course, and I would like my friends and family to also go on the course. How do they get a course.

The only way that you can access an NDORS course is by a referral from a police force following an offence being committed that fits the eligibility criteria to make the offer. These courses are designed for people who are have committed a minor traffic offence because of a slight lapse of concentration or a minor error of judgement, or just do not know the law around the nature of the offence which they are found committing. In other words, the courses are tailored to change the behaviour of people who commit traffic offences. There are many other opportunities for someone to take driver  courses with many of the organisations promoting driver awareness and driver safety courses without having to firstly commit an offence!

Do you allow 'outside' individuals or companies to view the courses while they are in progress?

We do not normally allow requests of this nature.  This purely allows individuals who attend courses to remain anonymous.  If there is a request by the National Strategic Development Group on behalf of NDORS to view a course whilst individuals are present, individuals will be notified prior to the course occurring.    

Are there standards of conduct and appearance that should be respected?

People attending NDORS courses should conduct themselves in a respectful manner to the course trainers and others attending the course. NDORS has a zero tolerance policy towards offensive and abusive behaviour.  Course attendees are required to have a clean appearance and are individually responsible for their general presentation, appearance and personal hygiene, and they have a responsibility to consider how others may perceive their appearance.  Course attendees should not wear clothing which is likely to cause embarrassment to themselves or others. 

Maintaining a comfortable environment in which all course attendees can participate is important.  However, sometimes poor hygiene from an individual can affect other course attendees, with whom the individual comes into contact.  Course attendees should come to a course having attended to their personal hygiene, with clean clothes and hair and free from unpleasant odors.  NDORS reserves the right to refuse access or expel anyone for wearing inappropriate dress or for poor personal hygiene. Normally where this is implemented the course attendee will be referred back to the police and the matter will proceed by way of the criminal justice system.


Will I be filmed or have my picture taken on a course ?

The answer is no. Video recordings and reproduction of any part of a live course are forbidden, even if it is a dashcam in a trainers vehicle. We are really strict about protecting the identities of people attending the courses from anyone who doesn't have a lawful reason to know the personal details of those on courses. 

Can I take the course by Skype or FaceTime or something similar?

All courses with the exception of the seatbelt course are delivered in the classroom or on road. Your physical presence is required at a course and we do not deliver them by Skype or any other remote means.

Can I take my tablet, iPad or mobile phone into a course?

Mobile phones are not allowed to be used during courses. They should be switched off through the lessons however you can use them during the scheduled breaks. The same goes for iPads etc. The recording of a course is strictly prohibited. These policies are applied to allow the courses to take place without the disruption of active mobile phones. The recording of course infringes data protection and privacy of the individual. Anyone using a mobile phone or any other recording equipment is liable to be excluded from taking any further part in the course, the case will be referred back to the police who will normally Institute criminal proceedings for the original offence.

How many speed awareness courses have taken place over the last ten years, broken down by year?

We don't hold any information regarding how many courses have taken place.  We only count the number of people who have attended a course and these records did not start until 2010.

How many students will be in the car for my on road element of a course?

There should be no more than two students to every one instructor for any on road element of an NDORS course. However, due to exceptional circumstances which should be made clear to you at the time, there may be 3 students in the vehicle but never under any circumstances should this be exceeded.

Is there a pass or fail on these courses?

There is no pass or fail except for the online seat-belt course. All that is required is that you attend and participate throughout the course. The only way that you can fail is if you don't complete the course.

What is the total number of people who have attended speed awareness courses over the past ten years, broken down by year?

Records from 2010 are published on our trends and stats page of this website.  Please click here to view them.  No information prior to this date is held.

I have a complaint, how can I make it?

If you wish to complain about the alleged offence then you must direct your complaint to the police force who sent you the correspondence. The "contact us" facility on this website is not to be used for complaints in the first instance. If your complaint relates to any aspect of your course, you must make the complaint to the course provider or the police force responsible for the area which the course was provided. There is usually a process in place whereby a provider must inform its appointing police force about any complaints it receives regarding the delivery of NDORS. That police force may escalate the matter to NDORS if it feels appropriate.

It is really important that you do not ignore any correspondence which has been sent to you by the police force or the course provider relating to the return of any documents which the police force or the provider has asked you to complete either by paper or electronic means, because the delay could mean that if you have been offered a course, and you don't reply within the timescales set by the police or provider, your course offer could be withdrawn and you will probably receive a fixed penalty ticket.


Your correspondence from the police force of the course provider should contain details of how to contact them, in addition to any information they may have posted on their local websites.

Are other courses planned?

In all probability the answer is yes because as new offences are introduced and different types of driving environments emerge e.g. 20 mph zones and limits, we have to consider extending the spirit of NDORS to address the offending, rather than deal with the offence through punitive sanction.

How is the scheme financed?

From September 2017 the financing of the scheme was redefined. For a detailed explaination please click this link:  NDORS Financing September 2017.pdf

What is the break down of fees?

NDORS is funded on a local level by the offender paying for the cost of the course, set by the local police force in conjunction with their preferred course supplier. The course supplier keeps an amount to cover their costs. The police cost recovery is met by a charge being imposed on each and every offender completing the course (currently £49) This charge is collected by UKROEd . All but £4 from this fee is returned to the originating force by UKROEd which is to fund the cost recovery of providing central business support to NDORS, the scheme. Where applicable, VAT is charged at the standard rate, and this money goes to the Treasury.


The course fee is made up of either two or three component parts.


The course cost. 

This is cost of providing the course to the offender by the course provider.


The central charge.

The money collected by from the course provider to cover the police administration costs and central support to the NDORS scheme.



Where applicable, VAT may be added to the overall cost. This depends on the VAT status of the course provider

Where does the money go?

The money is divided up into:

  • Paying for the cost of the course to the course provider.
  • Restoring the costs of processing the offender from detection to disposal of the case to the police force.
  • A contribution towards the national database.
  • A contribution towards the administrative and business support arrangements for the national regime.
  • A contribution towards course development, evaluation, monitoring, and research.
  • Any additional funds are given to the Road Safety Trust.

What is the NDORS cost recovery charge for?

The scheme financial model is designed to provide police with central cost recovery only. The enforcement costs of collecting evidence, serving forms and fixed penalties with the offer of a course, organising courses, monitoring attendance and finalising the evidence on successful attendance costs an average £45. Each offender attending a course contributes £45 to the force initiating their offer. UKROEd receives £4 to run the overall scheme. In total the offender pays £49 to the Police and UKROEd. 

How much money does NDORS give to Police Forces, Local Councils and Third Party Organisations to pay for the courses to be run, and how does this break down?

NDORS nor UKROEd Ltd gives no money to Police Forces, Local Councils or Third Party organisations for the courses to be run.

How much money does NDORS receive from Speed Awareness Courses (i.e.) how much money are people paying to attend?

UKROEd Ltd receives £4 per person completing a course.  Course costs vary across the country as explained in pages throughout this website.  When a person receives a course offer from the police in their accompanying correspondence there will be an information sheet explaining where the courses are held, who supplies them, contact details of the supplier and the price of the course.  Also, when a person logs onto the DORS website and searches for a course venue, the course cost will be displayed.  If you want to see where course availability is, please visit the course page of this website and click on the links where there is a map facility and people can undertake a postcode search.

How do I register an interest to become a course provider?

Currently there is no facility to "register" as course providers normally are appointed through local force procurement processes. Within that process providers must bid against a series of commercial and technical qualifications demonstrating they are fit to operate one of one or more of our courses.

You could register with the emergency services procurement website, which is www.bluelight.gov.uk .Most police forces use this facility to advertise upcoming contracts as well as placing them in other media.  Please see our page on ‘How to become a course provider.’

Can you give me a total figure for the money reinvested from courses into other areas (presumably it is ring fenced within road safety)?

This is a matter for local police forces to answer because the information is not held centrally.

How do I become an instructor

Please view the pages under courses here

I am interested in becoming a trainer - how do I do this?

Please visit the page on this website under courses here


Are the trainer qualifications for specific courses only or is it one NDORS qualification that covers you for all courses? How are trainers assessed and how often?

When you qualify as an NDORS trainer, it is course specific. Following successful training from a licensed NDORS instructor, a trainer is issued with a provisional licence to deliver the course they have been trained for. The trainer will then be assessed at the earliest opportunity by our assessors. This assessment should take place no later than 6 months from the issue of the provisional licence. If the assessment is successful, the licence is then converted into a full licence to practice for 2 years from the date of the assessment. No earlier than 12 months and no later than 2 years, (there is flexibility to go beyond 2 years for extenuating circumstances) the trainer is normally reassessed and re-licensed for a further 2 years from the date of the assessment on a rolling programme. NDORS picks up the expense of the assessment so there is no cost to the licensee trainer.

I wish to become a course provider, how do I go about this?

To be a course provider you must hold either a full or provisional licence to deliver the NDORS courses. If you are not a full licence holder, you have to go through a rigorous licensing assessment to demonstrate that you are a fit and proper organisation to hold an NDORS licence to deliver the service concession to a police force. To apply for a provisional licence, there is a £750 non-refundable assessment fee. Once you hold an NDORS licence, this will allow you to bid to become a course provider as and when police forces advertise for organisations to deliver the NDORS service concession within their force area.  When these tenders come up for offer they are advertised on the emergency services procurement website https://www.bluelight.gov.uk 

I have a venue which may be suitable for delivering NDORS courses. Who do I contact?

NDORS courses are operated in every police force area across the UK under licence issued by UKROEd Ltd to authorised providers. UKROEd Ltd do not deliver courses to the public. If you have premises that you may be interested in offering to a course provider as a course venue, then you should visit the Course Locations page on the website, and choose any one of the courses from the drop down menu and enter  the town or postcode area where your venue is located. This will give you the details of the organisation or authority operating the courses in that area. You should then contact them directly.

How is information passed to NDORS?

The primary data source of the driver's information is in local police force systems and /  or PentiP the national system. Details of offenders who accept and complete the course are passed to NDORS through a system known as DORS.  This system is a secure nationally accredited protocol and data is automatically, or manually entered by vetted police staff in a police environment. DORS is fully compliant with the standards and requirements for the handling of sensitive personal data. 

Who runs the NDORS database?

The NDORS database, known as the Driver Offender Retraining System (DORS) is an accredited secure database owned and operated by UKROEd Ltd, which is a company owned by the UK police services for the purposes of delivering the National Driver Offender Retraining Scheme. 

How long will you keep an individual's data for?

The DORS database will keep an individual’s data for six years, after which it will be sanitised. If an individual objects to the data being kept on the database they have no choice other than to refuse a course. The data is kept completely secure and has been subject to the highest level of security checks.

Six years was determined to be the optimum time for data to be held on a database as it will assist us in seeking long-term effectiveness of course attendance. The law that covers this process is the Data Protection Act 1998, and the six-year issue is made very clear in the fair processing notice that is contained within the offer letter sent to prospective course attendees. Basically a person cannot retrospectively requested that the details are taken off the database having agreed to allow them to be put on for the seven years in the first place, as this is a prerequisite of course acceptance.

 All data is controlled by a data processing agreement and our data registration with the Information Commissioner covers all these activities.

How does NDORS handle personal data in compliance with the Data Protection Act 1998?

NDORS has to strictly comply with the Data Protection Act 1998.


In deciding to offer a course, the police force will have checked through their local force data systems an offender's (also known as the data subject) details to establish if they have completed a similar course within the last 3 years of the offence.


If  the  data subject decides to accept the course, their driving licence number will be placed on the National Driver Offender Retraining Scheme database (known as DORS).  This national database is an accredited secure database owned and operated by UK ROEd Ltd, which is a company owned by the UK police services for the purposes of delivering the National Driver Offender Retraining Scheme. The driving licence number will be shared with the offender's chosen course provider for the purposes of processing the offer.


Their chosen course provider will ask  for other personal details when booking the course and this information will be added to the national database via their local systems for the purpose of administering the course correspondence.


If the data subject goes on to complete the course, their details relating to the course will remain on the DORS system for use by a Police Force if they are considering making an offer of a course in the future,  and for road safety research purposes for 6 years from the date of the offence, after which any personal reference to the offender will be erased.


In addition, if they have been involved in a collision the police force dealing with the collision  may release their details to *

  • their insurer.
  • other parties to the collision.
  • the other parties insurers and or legal representative.

*This information will NOT be obtained from the DORS as police forces will use other systems for the purposes of meeting a lawful request for disclosure. For more information on this matter you need to contact the force concerned. 

Other exemptions for disclosure of  the data subject's personal details under the Data Protection Act 1998 may apply.

NDORS Data is NOT shared with insurance companies and they have no access to it.



Is the course booking website secure?

The http://offer.ndors.org.uk website is secure and has a certified SSL certificate to ensure your data is kept secure.  We regularly test our security processes and procedures with IT Health Checks. The security of the system is independently verified and accredited by the National Police Information Risk Management Team. We are aware that some internet browsers may not recognise some SSL certificates and our suppliers work with companies to address this issue as soon as we become aware of them.

Can I have a Motorway Speed Awareness Course if I have completed normal Speed Awareness Course within the last 3 years?

The matter of a course offer rests entirely with the Police force. 
Motorway Speed Awareness Courses may be offered to those caught exceeding the posted speed limit in a motorway environment when then the variable electronic signs and signals are operating and active. Any offences outside of this will be dealt with through the other courses. If someone has had a National Speed Awareness Course and they are caught on an active Smart/Managed/Controlled/ Motorway they may or may not be offered a Motorway Sped awareness Course depending on the circumstances. 

I have recently received a speeding notice and a separate red light traffic signal notice. Can I have a course for each?

Provided you have not had a Speed Awareness course within 3 years of the date of the offence, you may be offered a Speed Awareness. Additionally, if you have not had either a What's Driving Us course, Driving 4 Change Course, RiDE, or National Driver Alertness Course, within 3 years of the current traffic signal offence, you may be offered a course in relation to the red traffic signal offence.

Please note the emphasis above is on "may". It is at the sole discretion of the police force considering what method to dispose of the offence is appropriate.

Should you require further information you must contact the police force sending you the correspondence relating to these allegations.


I am concerned that someone will identify me or recognise me on my course. Can my identity be protected?

You have got the right to privacy and anonymity whilst attending the course. Only the trainers and person taking your registration on the course should be aware of your true identity, and you have the right to remain anonymous throughout the course. The trainers should ask you what you would like to be called during the course, and you can choose any fictitious name you prefer to be identified by, providing it is not offensive, this should be respected. 

Does the cost of the course vary in different areas?

Yes it does, the course costs are explained in the documentation that you should have received from the police, furthermore they are contained on our website under the "course locations" search facility. You should also be able to make a comparison if you are looking in through the offer portal using your driving licence details.

Will I be offered a course if I have already attended a Speed Awareness for a 30 mph offence and now I have another offence in a 20 limit?

If you already attended a course within the last 3 years for a speed -related offence, it is the policy of the National Police Chiefs Council to restrict you to one speed -related course within 3 years of the date of the original offence. The statutory that people who offend should be answerable to the courts . Any course is offered at the sole discretion of the Chief Constable of the area where the offence took place. Nobody has an unfettered right to a course irrespective of how minor or serious it may be. 

Your website will not take details of my driving licence

This website does not take the details of driving licence numbers, you have properly mistaken our website with the offer portal https://offer.ndors.org.uk


If you log into the portal, this will take a non-UK driving licence.

Why are the majority of NDORS courses held in the classroom and not online?

In order to design effective Courses which make a difference, NDORS retains a Course Development Unit with access to a number of leading academics in the field of designing courses to achieve behavioural change in Road users.

Many offences can lead to an endorsement on a Driver Record as a result of a Fixed Penalty Notice or prosecution through the Courts. The classroom-based  courses  can be offered by the Police as an alternative disposal method for certain  offences. However, if the individual declines the Course Offer, or does not complete the Course, the offence is reverted to a Fixed Penalty or a prosecution. It is therefore of paramount importance that the Police can verify that the individual who attends the Course is the person who admitted to the offence. Such verification through an on-line Course, whilst not technically impossible, presents a number of challenges particularly in relation to data protection and admissibility for Court proceedings.

 There are also a number of other reasons why the classroom-based delivery is used for endorsable offences:

  • Shared Experience: The objective of our courses designed to address endorsable offences, is to change the behaviour of the individual which lead to their offending. The Courses provides more than just information on the offending. Research has shown that sharing experiences with your peers in a classroom-based situation achieves better behavioural change outcomes than on-line courses.
  • Public Perception: The public see endorsements on a driver record as being a serious punishment. We are regularly challenged on the comparative behavioural changes between the legislative endorsement process and the driver retraining disposal method. The rigorous research accessed or carried out by our Course Development Unit provides legitimacy to the Scheme. There would be a fear that offering a short on-line course for endorsable offences would be reducing the public perception of the seriousness of the offending. Online Course are often seen as a “soft” option.
  • Non-Endorsable Courses: NDORS does offer on-line Courses for non-endorsable offences (e.g. Seatbelt and pedal cycle offences). 

The NDORS Course Development Unit are constantly reviewing the courses and their effectiveness in addressing the offending behaviour they target. On-line courses for endorsable offences will only be considered when they are shown to be at least as effective as classroom-based courses and all of the other hurdles can be overcome.


I understand the course cannot be failed, but goes further to say you must participate throughout? In other words can I listen and take notes without having to interact?

You may listen and take notes without having to interact, however you may feel inclined to interact once you are in the courses you should find it quite relaxing, it's not meant to be a finger wagging exercise, it's meant to be facilitative with the rest of the course attendees. Participation means attending the course for its full duration, not misbehaving or acting inappropriately.


I see you have to prove identity using a photographic card i.e driving licence, but can the trainer ask for further details such as signature or place of work etc?

You must produce photographic identification in the form of a photocard licence, or another form of valid photograph which can prove your identity. You must clear this with your course provider before you attend so they will accept your form of ID if it is not a photocard driving licence.

You do not have to sign a register nor give any other details as the course provider should have sufficient information once you prove your identity. You also have the right to choose a pseudonym if you do not want to be called by your registered name.


If you cannot find the answer to your question on the general website pages or in this section please contact us.