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FAQs

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Booking a course
Why is it 3 years until you can get another course offer?
What can I do to prepare for the course?
Can I have a course if I hold a provisional licence?
What methods of payment can I make for the course and when do I need to pay?
I haven’t got my driving licence and I need it for the course. What do I do?
I don't want a course what should I do?
I want to book a course, what do I need to do?
Contacting NDORS
I want to contact you.
I have a query, who do I contact?
At risk road users
Why is there a separate course for motorcyclists?
Do the courses focus on the interests of specific "vulnerable" road users?
Course offers
Why is it 3 years until you can get another course offer?
Can I have a course if I hold a provisional licence?
What methods of payment can I make for the course and when do I need to pay?
I haven’t got my driving licence and I need it for the course. What do I do?
I don't want a course what should I do?
I want to book a course, what do I need to do?
Which course caters for an offence of failing to stop at a red light?
I want to contact you.
Can you tell me how I can get the date of the speed awareness course I attended please?
I've been told that in order to take my course I need to have a translator or interpreter. How can I go about booking this?
I am attending a course with an on road element, do I need to bring my glasses?
Where can I find the contact details of course providers and the cost of courses?
If I take the course do I still have to pay the fine? and will the points still go on my licence?
I am trying to book a course for a course but when I put my driver number in it says it isn't recognised. Can you please help me
I have a course offer from a Police force but want to do the course elsewhere. How can I see where else these courses are available?
Why is there a separate course for motorcyclists?
My driving licence was issued outside of GB. Can I still have a course?
Is there a pass or fail on these courses?
Can I take my tablet, iPad or mobile phone into a course?
Can I take the course by Skype or FaceTime or something similar?
If I have been offered a course and I am caught again for the same type of offence and I have not completed the course what will happen?
If I don't take an educational course that I have been offered am I still able to take a course if I have a similar violation in the future?
If I commit another offence and I am waiting to go on the course will I get an offer for the second offence?
The scheme
Why is it 3 years until you can get another course offer?
If I take the course do I still have to pay the fine? and will the points still go on my licence?
Why are the majority of NDORS courses held in the classroom and not online?
Will I be offered a course if I have already attended a Speed Awareness for a 30 mph offence and now I have another offence in a 20 limit?
How much money does NDORS give to Police Forces, Local Councils and Third Party Organisations to pay for the courses to be run, and how does this break down?
How is the scheme financed?
Are other courses planned?
How many speed awareness courses have taken place over the last ten years, broken down by year?
Will I be filmed or have my picture taken on the course?
I have a disability and have special requirements, what should I do?
Do you allow 'outside' individuals or companies to view the courses while they are in progress?
When does the date start for the three year rule?
Can a person attend more than one course in three years?
Can the court order me to take or offer me an NDORS course?
Can anyone access an NDORS course, even if they have not been caught commiting an offence?
I've just completed a course, and I would like my friends and family to also go on the course. How do they get a course?
If I am supervising a learner driver who gets caught speeding will I be offered a speed awareness course?
Do you predict that the number of people going on these courses will go up?
Why are there no Speed Awareness, Driving for Change, What's Driving Us courses or seat belt courses in Scotland?
When was the first speed awareness course introduced in this country as an alternative to points/ fine and where?
What is the NDORS Scheme?
Is attendence on NDORS course a conviction?
If I commit another offence and I am waiting to go on the course will I get an offer for the second offence?
Does every scheme have to be NDORS approved?
How are the courses researched/ developed?
Is NDORS a private company?
How is it linked to NPCC (Formerly ACPO)
What law allows NDORS to operate?
I understand most police forces are now signed up to a national scheme. What exactly does that consist of?
Do all police forces have to use NDORS?
Do the courses focus on the interests of specific "vulnerable" road users?
Attending a course
What can I do to prepare for the course?
Can I have a course if I hold a provisional licence?
What methods of payment can I make for the course and when do I need to pay?
I haven’t got my driving licence and I need it for the course. What do I do?
I want to book a course, what do I need to do?
I want to contact you.
Can you tell me how I can get the date of the speed awareness course I attended please?
I've been told that in order to take my course I need to have a translator or interpreter. How can I go about booking this?
I am attending a course with an on road element, do I need to bring my glasses?
Where can I find the contact details of course providers and the cost of courses?
If I take the course do I still have to pay the fine? and will the points still go on my licence?
I have a course offer from a Police force but want to do the course elsewhere. How can I see where else these courses are available?
Why is there a separate course for motorcyclists?
My driving licence was issued outside of GB. Can I still have a course?
Is there a pass or fail on these courses?
Can I take my tablet, iPad or mobile phone into a course?
Can I take the course by Skype or FaceTime or something similar?
If I have been offered a course and I am caught again for the same type of offence and I have not completed the course what will happen?
If I don't take an educational course that I have been offered am I still able to take a course if I have a similar violation in the future?
I have paid the fixed penalty ticket and have now realised that I could have had a course had I read the correspondence properly. What do I do?
I see you have to prove identity using a photographic card i.e driving licence, but can the trainer ask for further details such as signature or place of work etc?
I understand the course cannot be failed, but goes further to say you must participate throughout? In other words can I listen and take notes without having to interact?
Why are the majority of NDORS courses held in the classroom and not online?
Your website will not take details of my driving licence
Will I be offered a course if I have already attended a Speed Awareness for a 30 mph offence and now I have another offence in a 20 limit?
Does the cost of the course vary in different areas?
I am concerned that someone will identify me or recognise me on my course, can my identity be protected?
Can I have National Motorway Awareness Course if I have completed a Speed Awareness Course within the last 3 years?
I have recently received a speeding notice and a separate red light traffic signal notice. Can I have a course for each?
Can I pay for my course by installments
What is the breakdown of fees?
How many students will be in the car for my on road element of a course ?
Will I be filmed or have my picture taken on the course?
I have a disability and have special requirements, what should I do?
Are there standards of conduct and appearance that should be respected?
How long will you keep an individuals data for?
How is information passed to NDORS?
Can I change my mind if I no longer want to attend a course?
When does the date start for the three year rule?
I have been on a course but can't remember when I did it and when. How do I get this information?
I've booked a course with a course provider, but not recieved any confirmation. What do I do?
What happens if an individual is ill on the day they are supposed to be attending the course?
Can a person attend more than one course in three years?
Can the court order me to take or offer me an NDORS course?
Can anyone access an NDORS course, even if they have not been caught commiting an offence?
Can I have an NDORS course on a one-on-one basis?
I've just completed a course, and I would like my friends and family to also go on the course. How do they get a course?
If I am supervising a learner driver who gets caught speeding will I be offered a speed awareness course?
What happens if I cannot afford to pay for the course all at once?
Why are there no Speed Awareness, Driving for Change, What's Driving Us courses or seat belt courses in Scotland?
Do NDORS course providers have breastfeeding facilities for nursing mothers whilst attending?
I've been offered a course but lost all of my paperwork. What should I do?
What source of photo identity can I use other than a photo card driving Licence?
Is attendence on NDORS course a conviction?
How will attendence on an NDORS course affect my insurance?
If I get caught again will the penalty points and fine for the original offence be added to the second offence?
If I commit another offence and I am waiting to go on the course will I get an offer for the second offence?
Can I take a NDORS course to reduce my current penalty points?
I wish to provide some positive feedback regarding NDORS. How do I do this?
I have sent off for a replacement licence but I need my number to book a course? How can I book the course without this?
If I change my course, or withdraw from the course, will I get a refund?
How do I book a course?
I need to book a course that fits in with my personal arrangements. What can I do?
I've been asked by my insurance company for proof of my course attendence. Where can I get this information?
Do the courses focus on the interests of specific "vulnerable" road users?
NDORS Courses
What can I do to prepare for the course?
Which course caters for an offence of failing to stop at a red light?
Where can I find the contact details of course providers and the cost of courses?
I am trying to book a course for a course but when I put my driver number in it says it isn't recognised. Can you please help me
I have a course offer from a Police force but want to do the course elsewhere. How can I see where else these courses are available?
I have paid the fixed penalty ticket and have now realised that I could have had a course had I read the correspondence properly. What do I do?
I understand the course cannot be failed, but goes further to say you must participate throughout? In other words can I listen and take notes without having to interact?
Why are the majority of NDORS courses held in the classroom and not online?
How do I register an interest to become a course provider?
How do I become an instructor?
I am interested in becoming a trainer - how do I do this?
Are the trainer qualifications for specific courses only or is it one NDORS qualification that covers you for all courses? How are trainers assessed and how often?
I wish to become a course provider, how do I go about this?
I have a venue which may be suitable for delivering NDORS courses. Who do I contact?
Do you allow 'outside' individuals or companies to view the courses while they are in progress?
Is attendence on NDORS course a conviction?
Do all police forces have to use NDORS?
Driving Licences
Can I have a course if I hold a provisional licence?
I haven’t got my driving licence and I need it for the course. What do I do?
I want to contact you.
Can you tell me how I can get the date of the speed awareness course I attended please?
I am attending a course with an on road element, do I need to bring my glasses?
If I take the course do I still have to pay the fine? and will the points still go on my licence?
I am trying to book a course for a course but when I put my driver number in it says it isn't recognised. Can you please help me
My driving licence was issued outside of GB. Can I still have a course?
I see you have to prove identity using a photographic card i.e driving licence, but can the trainer ask for further details such as signature or place of work etc?
Your website will not take details of my driving licence
Can I have National Motorway Awareness Course if I have completed a Speed Awareness Course within the last 3 years?
I have recently received a speeding notice and a separate red light traffic signal notice. Can I have a course for each?
Is the course booking website secure?
How is information passed to NDORS?
How does NDORS handle personal data in compliance with the Data Protection Act 2018?
I have been on a course but can't remember when I did it and when. How do I get this information?
Can a person attend more than one course in three years?
If I am supervising a learner driver who gets caught speeding will I be offered a speed awareness course?
What source of photo identity can I use other than a photo card driving Licence?
How will attendence on an NDORS course affect my insurance?
If I get caught again will the penalty points and fine for the original offence be added to the second offence?
Can I take a NDORS course to reduce my current penalty points?
I have sent off for a replacement licence but I need my number to book a course? How can I book the course without this?
How do I book a course?
Data and Information management
Can you tell me how I can get the date of the speed awareness course I attended please?
If I take the course do I still have to pay the fine? and will the points still go on my licence?
I see you have to prove identity using a photographic card i.e driving licence, but can the trainer ask for further details such as signature or place of work etc?
Your website will not take details of my driving licence
I am concerned that someone will identify me or recognise me on my course, can my identity be protected?
Is the course booking website secure?
How many speed awareness courses have taken place over the last ten years, broken down by year?
What is the total number of people who have attended speed awareness courses over the past ten years, broken down by year?
Will I be filmed or have my picture taken on the course?
How long will you keep an individuals data for?
How is information passed to NDORS?
Who runs the NDORS database?
How does NDORS handle personal data in compliance with the Data Protection Act 2018?
Do you allow 'outside' individuals or companies to view the courses while they are in progress?
I have been on a course but can't remember when I did it and when. How do I get this information?
I've booked a course with a course provider, but not recieved any confirmation. What do I do?
Do you predict that the number of people going on these courses will go up?
I've been offered a course but lost all of my paperwork. What should I do?
I have sent off for a replacement licence but I need my number to book a course? How can I book the course without this?
How do I book a course?
I've been asked by my insurance company for proof of my course attendence. Where can I get this information?
Insurance
Is the course booking website secure?
How does NDORS handle personal data in compliance with the Data Protection Act 2018?
When does the date start for the three year rule?
I have been on a course but can't remember when I did it and when. How do I get this information?
How will attendence on an NDORS course affect my insurance?
I've been asked by my insurance company for proof of my course attendence. Where can I get this information?
NDORS Finances
Does the cost of the course vary in different areas?
How much money does NDORS give to Police Forces, Local Councils and Third Party Organisations to pay for the courses to be run, and how does this break down?
How much money does NDORS recieve from Speed Awareness Courses (i.e.) how much money are people paying to attend?
Can you give me a total figure for the money reinvested from courses into other areas (presumably it is ring fenced within road safety)?
How is the scheme financed?
Can I pay for my course by installments
What is the breakdown of fees?
What is the NDORS cost recovery charge for?
Can I change my mind if I no longer want to attend a course?
What happens if I cannot afford to pay for the course all at once?
If I change my course, or withdraw from the course, will I get a refund?
Feedback
I have a complaint, how can I make it?
I wish to provide some positive feedback regarding NDORS. How do I do this?
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