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FAQs

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Public FAQs

ATTENDING A COURSE

WHAT WILL I NEED FOR MY ONLINE COURSE
HOW DO I ACCESS MY ONLINE COURSE
I WANT TO CHANGE MY COURSE DATE OR TIME
I HAVE LOST MY DRIVING LICENCE. WHAT CAN I DO?
I'VE MISSED MY COURSE. WHAT DO I DO?
WHAT DO I WEAR FOR A COURSE - IS THERE A DRESS CODE?
STANDARDS OF CONDUCT
HOW DO I CONTACT A COURSE PROVIDER
CAN I PRODUCE PHOTO ID ON MY MOBILE PHONE OR DEVICE
I ARRIVED LATE FOR MY COURSE AND REFUSED ENTRY. WHAT DO I DO NOW?
I CANNOT ATTEND MY COURSE. HOW DO I RE-BOOK?
WHAT CAN I DO TO PREPARE FOR THE COURSE?
I NEED A TRANSLATOR OR INTERPRETER FOR MY COURSE. HOW DO I ARRANGE THIS?
WHAT DO I NEED TO PROVIDE TO PROVE IDENTITY ON A COURSE?
I DONT HAVE A PHOTOCARD LICENCE. WHAT CAN I USE FOR PHOTO IDENTITY

BOOK A COURSE NOW!

PHYSICAL CLASSROOM COURSE UPDATE
COURSE OFFER WITHDRAWN
HOW TO BOOK AN ONLINE COURSE
I WANT TO CHANGE MY COURSE DATE OR TIME
I NEED TO RE-BOOK MY COURSE
DO I HAVE TO TAKE A COURSE WHERE I COMMITTED THE OFFENCE? (COVID-19 Period)

COURSE COSTS & CONTACTS

COURSE COSTS - WDU/What's Driving Us
COURSE COSTS - YBYL/YOUR BELT YOUR LIFE - SEATBELT COURSE
COURSE COSTS - SCC SAFER CYCLING COURSE
COURSE COSTS - SCD - SAFE AND CONSIDERATE DRIVING COURSE
COURSE COSTS - RiDE
COURSE COSTS - NMAC - NATIONAL MOTORWAY AWARENESS COURSE
COURSE COSTS - NSAC - NATIONAL SPEED AWARENESS COURSE
HOW DO I CONTACT A COURSE PROVIDER
WHAT METHODS OF PAYMENT CAN I MAKE FOR THE COURSE AND WHEN DO I NEED TO PAY?
CAN I PAY FOR MY COURSE BY INSTALLMENTS?

DATA & INFORMATION MANAGEMENT

HOW IS MY INFORMATION PASSED TO NDORS
DO YOU HAVE A PRIVACY POLICY
CAN MY IDENTITY BE PROTECTED ON A COURSE?
WILL I BE FILMED OR HAVE MY PICTURE TAKEN ON THE COURSE?
IS THE COURSE BOOKING WEBSITE SECURE?

DRIVING LICENCES

I HAVE LOST MY DRIVING LICENCE. WHAT CAN I DO?
CAN I PRODUCE PHOTO ID ON MY MOBILE PHONE OR DEVICE
CAN I HAVE A COURSE IF I HOLD A PROVISIONAL LICENCE?
MY DRIVER NUMBER IS NOT RECOGNISED, WHAT CAN I DO?
MY DRIVING LICENCE WAS ISSUED OUTSIDE GB, CAN I STILL HAVE A COURSE?
WHAT DO I NEED TO PROVIDE TO PROVE IDENTITY ON A COURSE?
YOUR WEBSITE WILL NOT TAKE MY DETAILS OR MY DRIVING LICENCE NUMBER
I DONT HAVE A PHOTOCARD LICENCE. WHAT CAN I USE FOR PHOTO IDENTITY
I HAVE SENT OFF FOR A REPLACEMENT LICENCE SO DON'T HAVE MY LICENCE NUMBER. HOW CAN I BOOK A COURSE

FEEDBACK/CONTACT US

WHERE DO I SEND MEDIA ENQUIRIES
MAKING A COMPLAINT
PROVIDING COURSE FEEDBACK TO UKROEd

GENERAL QUESTIONS ASKED ABOUT COURSES

I NEED TO CHANGE/UPDATE MY EMAIL ADDRESS/PASSWORD
WHAT WILL I NEED FOR MY ONLINE COURSE
I HAVE LOST MY POLICE CORRESPONDENCE
I WANT TO CHANGE MY COURSE DATE OR TIME
I NEED TO RE-BOOK MY COURSE
I HAVE LOST MY DRIVING LICENCE. WHAT CAN I DO?
I'VE MISSED MY COURSE. WHAT DO I DO?
WHAT DO I WEAR FOR A COURSE - IS THERE A DRESS CODE?
STANDARDS OF CONDUCT
HOW DO I CONTACT A COURSE PROVIDER
I HAVE MISSED MY DEADLINE TO BOOK A COURSE.
I ARRIVED LATE FOR MY COURSE AND REFUSED ENTRY. WHAT DO I DO NOW?
I CANNOT ATTEND MY COURSE. HOW DO I RE-BOOK?
WHY IS IT 3 YEARS BEFORE I CAN ATTEND ANOTHER COURSE?
WHAT CAN I DO TO PREPARE FOR THE COURSE?
WHAT METHODS OF PAYMENT CAN I MAKE FOR THE COURSE AND WHEN DO I NEED TO PAY?
WHEN DID I LAST ATTEND A COURSE?
I NEED A TRANSLATOR OR INTERPRETER FOR MY COURSE. HOW DO I ARRANGE THIS?
IF I TAKE THE COURSE DO I STILL PAY A FINE AND HAVE POINTS ON MY LICENCE?
MY DRIVER NUMBER IS NOT RECOGNISED, WHAT CAN I DO?
DO I HAVE TO TAKE A COURSE WHERE I COMMITTED THE OFFENCE? (COVID-19 Period)
MY DRIVING LICENCE WAS ISSUED OUTSIDE GB, CAN I STILL HAVE A COURSE?
IS THERE A PASS OR FAIL ON THESE COURSES?
I HAVE BEEN CAUGHT AGAIN FOR THE SAME OFFENCE BUT HAVEN'T YET ATTENDED MY COURSE FOR THE FIRST OFFENCE. WHAT WILL HAPPEN?
IF I DONT TAKE A COURSE I HAVE BEEN OFFERED AM I STILL ABLE TO TAKE ONE IN THE FUTURE?
WHAT DO I NEED TO PROVIDE TO PROVE IDENTITY ON A COURSE?
CAN I HAVE A MOTORWAY AWARENESS COURSE IF I HAVE ATTENDED A SPEED AWARENESS COURSE?
CAN I PAY FOR MY COURSE BY INSTALLMENTS?
CAN MY IDENTITY BE PROTECTED ON A COURSE?
WILL I BE FILMED OR HAVE MY PICTURE TAKEN ON THE COURSE?
HOW MANY STUDENTS WILL BE IN THE CAR FOR THE ON-ROAD ELEMENT OF MY COURSE
IF I AM SUPERVISING A LEARNER DRIVER WHO COMMITS AN OFFENCE WILL I BE OFFERED A COURSE
CAN A PERSON ATTEND MORE THAN ONE COURSE IN THREE YEARS?
I HAVE BOOKED A COURSE BUT NOT RECEIVED ANY CONFIRMATION. WHAT DO I DO?
WHEN DOES THE DATE START FOR THE 3 YEAR RULE?
WILL THE COURSE ATTENDANCE AFFECT MY INSURANCE?
CAN I TAKE A NDORS COURSE TO REDUCE MY CURRENT PENALTY POINTS?
I HAVE SENT OFF FOR A REPLACEMENT LICENCE SO DON'T HAVE MY LICENCE NUMBER. HOW CAN I BOOK A COURSE
HOW DO I BOOK A COURSE?
IS ATTENDANCE ON A NDORS COURSE A CONVICTION?

INSURANCE

WILL THE COURSE ATTENDANCE AFFECT MY INSURANCE?

NDORS COURSES

HOW DO I BECOME A TRAINER
WHAT IS THE DIFFERENCE BETWEEN A COURSE PROVIDER AND A TRAINER?
I WISH TO BECOME A NDORS COURSE PROVIDER. WHAT DO I NEED TO DO?
WHY IS IT 3 YEARS BEFORE I CAN ATTEND ANOTHER COURSE?
IS THERE A PASS OR FAIL ON THESE COURSES?
HOW DO I BECOME AN INSTRUCTOR?
I HAVE A VENUE WHICH MAY BE SUITABLE FOR DELIVERING NDORS COURSES. WHO DO I CONTACT?

OFFER PORTAL QUESTIONS

I CANT FIND A COURSE
I NEED TO CHANGE/UPDATE MY EMAIL ADDRESS/PASSWORD
PHYSICAL CLASSROOM COURSE UPDATE
COURSE OFFER WITHDRAWN
HOW TO BOOK AN ONLINE COURSE
HOW DO I CONTACT A COURSE PROVIDER

ONLINE COURSE ACCESS/REQUIREMENTS

I CANT FIND A COURSE
I NEED TO CHANGE/UPDATE MY EMAIL ADDRESS/PASSWORD
WHAT WILL I NEED FOR MY ONLINE COURSE
HOW DO I ACCESS MY ONLINE COURSE
BOOK MY ONLINE COURSE
DO I HAVE TO TAKE A COURSE WHERE I COMMITTED THE OFFENCE? (COVID-19 Period)
I HAVE BOOKED A COURSE BUT NOT RECEIVED ANY CONFIRMATION. WHAT DO I DO?

PROBLEMS BOOKING?

I CANT FIND A COURSE
I NEED TO CHANGE/UPDATE MY EMAIL ADDRESS/PASSWORD
PHYSICAL CLASSROOM COURSE UPDATE
I HAVE LOST MY POLICE CORRESPONDENCE
I WANT TO CHANGE MY COURSE DATE OR TIME
I NEED TO RE-BOOK MY COURSE
I HAVE LOST MY DRIVING LICENCE. WHAT CAN I DO?
I'VE MISSED MY COURSE. WHAT DO I DO?
HOW DO I CONTACT A COURSE PROVIDER
I HAVE MISSED MY DEADLINE TO BOOK A COURSE.
I CANNOT ATTEND MY COURSE. HOW DO I RE-BOOK?
I NEED A TRANSLATOR OR INTERPRETER FOR MY COURSE. HOW DO I ARRANGE THIS?
MY DRIVER NUMBER IS NOT RECOGNISED, WHAT CAN I DO?
YOUR WEBSITE WILL NOT TAKE MY DETAILS OR MY DRIVING LICENCE NUMBER
I HAVE BOOKED A COURSE BUT NOT RECEIVED ANY CONFIRMATION. WHAT DO I DO?
HOW DO I BOOK A COURSE?
I HAVE SENT OFF FOR A REPLACEMENT LICENCE SO DON'T HAVE MY LICENCE NUMBER. HOW CAN I BOOK A COURSE

SPECIAL REQUIREMENTS

I NEED A TRANSLATOR OR INTERPRETER FOR MY COURSE. HOW DO I ARRANGE THIS?

YOUR IDENTIFICATION REQUIREMENTS FOR COURSES

I HAVE LOST MY DRIVING LICENCE. WHAT CAN I DO?
CAN I PRODUCE PHOTO ID ON MY MOBILE PHONE OR DEVICE
CAN I HAVE A COURSE IF I HOLD A PROVISIONAL LICENCE?
MY DRIVER NUMBER IS NOT RECOGNISED, WHAT CAN I DO?
MY DRIVING LICENCE WAS ISSUED OUTSIDE GB, CAN I STILL HAVE A COURSE?
WHAT DO I NEED TO PROVIDE TO PROVE IDENTITY ON A COURSE?
YOUR WEBSITE WILL NOT TAKE MY DETAILS OR MY DRIVING LICENCE NUMBER
I DONT HAVE A PHOTOCARD LICENCE. WHAT CAN I USE FOR PHOTO IDENTITY
I HAVE SENT OFF FOR A REPLACEMENT LICENCE SO DON'T HAVE MY LICENCE NUMBER. HOW CAN I BOOK A COURSE
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