A person can change their mind at any time up until the point when they sign a registration certificate to attend the course i.e. on the day of the course.
That being the case, then the terms and conditions on refunds from the Provider and the Police will come into effect.
The status of the person on the IT system should be returned to “offer pending” to give them an opportunity to find and source another course before the critical date if they so desire.
Once a critical date has elapsed, then they go into the due process route.
No, I need to contact you