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FAQs

I have a complaint, how can I make it?

If you wish to complain about the alleged offence then you must direct your complaint to the Police Force who sent you the correspondence. The “contact us” facility on this website is not to be used for complaints in the first instance. If your complaint relates to any aspect of your course, please make the complaint to the Course Provider or the Police Force responsible for the area in which the course was provided. There is usually a process in place whereby a Provider must inform its appointing Police Force about any complaints it receives regarding the delivery of NDORS. That police force may escalate the matter to NDORS if it feels appropriate.

It is really important that you do not ignore any correspondence which has been sent to you by the Police Force or the Course Provider relating to the return of any documents which the Police Force or the Course Provider has asked you to complete either by paper or electronically.  Any delay could mean that if you have been offered a course and you don’t reply within the timescales set by the Police or Course Provider, your course offer could be withdrawn and you will probably receive a fixed penalty ticket or summonsed to attend a court..

Your correspondence from the Police Force or the Course Provider should contain details of how to contact them, in addition to any information they may have posted on their local websites.


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