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FAQs

I HAVEN’T GOT MY DRIVING LICENCE AND I NEED IT FOR A COURSE. WHAT DO I DO?

If you have lost or mislaid it you should contact the DVLA as soon as possible https://www.gov.uk/contact-the-dvla

If it has been sent to the police or a court for penalty points you must contact the police force or Court service who you sent it to and then contact the course provider to explain your situation. They should be able to assist.

Do NOT arrive at the course venue without your licence without first informing the course provider as they will probably refuse you access to the course and you may be asked to pay for another course or be out of time to attend another course.

To contact the course provider with this issue please follow the instructions below:

Please go to https://offer.ndors.org.uk where you will be able to access your Course Offer details via:

  •  REGISTER: Entering the Reference Number & PIN from your Course Offer letter, or your Reference Number and entering your Driver Number in the PIN field instead of a PIN

OR

  •  LOGIN: If you opted to create an account previously, and have validated your email address, you can login with your email address and password. You can also use the “Forgot your Password” function to set or re-set your password if you provided an email address during Registration.

Both methods will take you to your Dashboard:

    • Clicking on “Access My Courses” will allow you to search for a convenient Course Location or find your current booking. This will allow you to find details to contact the course provider where you need to change the date or time of your course where necessary or make further enquiries.
    • Clicking on  “Manage My Details” will allow you to view and update the details you provided during Registration – including your email address.

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