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FAQs

I want to contact you.

We welcome genuine requests to contact us.  We are the regulatory authority and therefore:

We DO NOT make course offers as these are processed by the Police forces participating in the scheme.

Your correspondence from the police will contain details how to contact them. If you have lost your paperwork you may find contact details by clicking : https://www.police.uk/forces/

We DO NOT  provide courses either as these are processed by the licenced course providers who are appointed by the police forces to deliver the courses.

Your correspondence from the course provider of your choice will contain details how to contact them. If you have lost your paperwork you can find contact details of all the licenced course providers in the course locations section of the website in our contacts pages.

We cannot deal with enquiries relating to:

  • The alleged offence – Questions relating to the alleged offence should be directed to the Police force making the offer.
  • Any course offer.  – These matters are dealt with by the Police force or if you have booked a course, the course provider.
  • Booking a course. – You need to direct your enquiry to the course provider of your choice.
  • Altering a course date  – You should contact the course provider who you have booked the course with. 
  • Attendance on a course – You should contact the course provider who you have booked the course with.

Please do not contact us regarding anything covered in the above exclusions as your message will not be processed and immediately deleted.


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