FAQs

If you are receiving a ‘details mismatch’ message you will need to contact the Police Force that offered you your course to ensure that you have provided them with the correct details in your Section 172 Driver Admission and to ensure that they have the correct Driver Number and details on your Course Offer letter.

For any issues with your email address, you can change/update this yourself with ease. You can do this at https://offer.ndors.org.uk and follow the instructions for updating your email address.

Before following the guidance below, make sure you are on the correct website at

https://offer.ndors.org.uk

where you will be able to access your Course Offer details.

If you access the system using either your Reference Number & PIN (from your Course Offer letter) or your Reference Number & Driver Number (in the PIN field instead of a PIN) you should be taken to a Dashboard containing 2 options – “My Courses” and “Manage My Details”. Clicking on “My Courses” should allow you to search for a suitable Course Provider, transfer to their site, and book a Course.

If you have any problems with your access details/details mismatch or any questions regarding your ability to attend either a digital or classroom course, please contact the police force who sent you the original correspondence.  They will be able to advise you.  You can contact the Police by using contact details on your Course Offer letter, or by calling the Non-Emergency “101” number and asking for the department that deal with Fixed Penalty Notices.